Shipping policy

Last Updated: September 2026

At Elymont, we aim to make your order experience simple and transparent. This Shipping Policy explains how orders are processed and delivered.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

We aim to process orders promptly and prepare them for dispatch as soon as reasonably possible.

Processing times may vary depending on product availability, order volume, weekends, public holidays, or circumstances outside our reasonable control.

Any applicable processing information will be communicated where necessary.

2. Delivery Times

Estimated delivery times are:

United Kingdom:
1–3 business days

Outside the United Kingdom:
3–14 business days

Delivery times are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, courier service, customs processing, weather, public holidays, and other circumstances outside our control.

3. Shipping Costs

Free shipping

4. Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

You can use the tracking information provided to monitor the progress of your delivery.

Please allow some time for tracking information to become active after dispatch.

5. International Orders

International delivery may also take longer if an order is held for customs inspection or clearance.

6. Delivery Delays

Although we aim to meet the estimated delivery times above, delays can occasionally occur due to circumstances outside our reasonable control.

These may include:

Courier delays
Customs processing
Severe weather
Public holidays
Incorrect or incomplete delivery information
High shipping volumes
Other events outside our reasonable control

If we become aware of a material delay affecting your order, we will provide relevant information where appropriate. 

7. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

If an incorrect or incomplete address is provided, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

8. Delivery Problems

If your order has not arrived within the applicable estimated delivery timeframe, please contact us with your order number.

We will review the available tracking and delivery information and assist you with the next steps.

If your order arrives damaged, please contact us as soon as possible and provide your order number and relevant photographs of the package and product.

9. Lost or Missing Orders

If tracking indicates that an order has been delivered but you have not received it, please contact us so that we can review the available delivery information.

Where appropriate, we may work with the relevant delivery carrier to investigate the issue.

10. Delivery Restrictions

Some products or destinations may have shipping restrictions.

Any applicable delivery restrictions or available shipping methods will be shown during the ordering process where applicable. UK online-selling rules require delivery options and restrictions to be communicated clearly to customers.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Elymont
81 Shirley Way
Croydon, CR0 8PL
United Kingdom

Email: kalumalli5678@gmail.com

Please include your order number when contacting us about an existing order so that we can assist you efficiently.